Step 2: Smart Search
Plan-B for OpenOffice.org offers on all pages a search box for site wide search. The search box uses smart search technology that helps the user to find what they are looking for.
Traditional documentation is written in a precise but narrow language. This language is often described by non technical users as foreign. Conventional help systems allow the user to search a full text index of the documentation. This forces the user to learn the specific keywords for the application, leading to frustrated users, because they often fail to find what they are looking for.
Plan-B for OpenOffice.org deploys search technology that monitors users's keywords and augments its index continuously. The result is a smart search engine that finds help topics even if the user has not used an official keyword.
OpenOffice.org™ is a trademark of OpenOffice.org.
