Technical Support for Non-Technical Users

This is "Plan-B" for frustrated, non technical users of the Open Office productivity suite. A visual software manual with videos and a smart search engine.

Most software documentation is hard to understand for ordinary users. Those of us that are not computer wizards, but doctors, secretaries, shop keepers, plumbers, etc. complain "I don't find what I'm looking for in the manual" and "If I find something in the documentation I have a hard time understanding it." Many vent their frustration with sentences like "Why is this manual written in a foreign language?" If this does sound all too familiar, you are about to discover the solution.

This website "Plan-B for OpenOffice.org" offers professional technical support for OpenOffice.org in a manner that makes it easy for non technical users, to understand, discover and learn the features and how to apply them. It is designed with the following principles in mind:

Demonstrate rather than describe, through screencasts (short videos),
Understand the users' language for searching the documentation,
Learn from users what they are looking for
Always available online - 24/7 Internet based

Benefits	Demo	Why Register?
End the frustration Find what you are looking for Demonstrations instead of computer speak Always available (24/7, anywhere) Save time, solve issues quickly Increase productivity Learn new skills >> Learn more	Watch screencasts (short videos) Experience smart search Explore the glossary Ask additional support questions How to navigate the site >> Take A Tour	Experience all benefits Receive professional service Ask questions, get professional answers Stay up to date about new content Stay informed about new features >> Register

Watch a screencast about "Find using wildcards in regular expressions"

The website contains currently 981 video based help topics with 147 screencasts for editing text documents, 219 screencasts for creating presentations, 97 screencasts for drawing graphics, 164 screencasts for setting complex mathematical formulas, 207 screencasts for calculating data with a spreadsheet, 53 screencasts for managing data with a database, 94 screencasts for general tasks using OpenOffice.org, and 370 glossary terms. We frequently expand the number of topics and glossary entries. Please visit us often to see the new screencasts and content.

In addition we display 4000+ text based help topics, derived from the latest version of OpenOffice.org's online help.

All content can be searched with Plan-B's smart search engine which helps users to find what they are looking for.

System Requirements

In order to use this website you need a Java™ enabled web-browser. If your browser does not have the Java™ plug-in installed, you will be prompted to install it.
We provide installation help for:

OpenOffice.org™ is a trademark of OpenOffice.org.
Java™ is a trademark of Sun Microsystems, Inc.

Technical Support for Non-Technical Users

Table of Contents

System Requirements